Xero Shoes Warranty - a few words about this amazing company.

Discussion in 'Product Reviews' started by OneBiteAtATime, Oct 22, 2020.

  1. OneBiteAtATime

    OneBiteAtATime Moderator
    1. Florida -...

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    Hey, all. It's been a while since I posted, but I had to share my experience with Xero Shoes and their warranty.

    A couple years ago, I wore through one of the connectors on my Z-trek sandals (I put some serious strain on them from time to time). I set them aside, thinking potentially I would reach out to them about a repair department... and they sat for a couple years.

    Spring forward to this year, my son (Junior in high school cross county runner) wore through a connector on his Z-trails.

    I sent pictures of his and my sandals to Xero to see if I could pay them to repair the sandals.

    They REPLACED his Z-trail under the 24 month warranty for FREE! And replaced my shoes under the 5000 mile sole warranty (at a greatly reduced price) even though it was WAY more than 24 months.

    I cannot say enough about Xero Shoes as a company. Such incredible customer service, and an unparalleled warranty. Try getting some of the big name sandal companies or shoe companies to replace ANY thing under a warranty - and up to 24 months?

    There is a reason why every member of my family owns a pair of Z-trail sandals (both parents and both kids).
     
    Barefoot TJ and Tedlet like this.
  2. Tedlet

    Tedlet Barefooters
    1. United Kingdom

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    Nice to hear there are still some businesses that recognise the value of good customer service!..:)
     
  3. Barefoot TJ

    Barefoot TJ Administrator
    1. Nomad

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    Thank you, OneBite, for sharing that. They are a good company to the BRS too! We appreciate their monthly giveaways as well!
     

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