Hey, all. It's been a while since I posted, but I had to share my experience with Xero Shoes and their warranty.
A couple years ago, I wore through one of the connectors on my Z-trek sandals (I put some serious strain on them from time to time). I set them aside, thinking potentially I would reach out to them about a repair department... and they sat for a couple years.
Spring forward to this year, my son (Junior in high school cross county runner) wore through a connector on his Z-trails.
I sent pictures of his and my sandals to Xero to see if I could pay them to repair the sandals.
They REPLACED his Z-trail under the 24 month warranty for FREE! And replaced my shoes under the 5000 mile sole warranty (at a greatly reduced price) even though it was WAY more than 24 months.
I cannot say enough about Xero Shoes as a company. Such incredible customer service, and an unparalleled warranty. Try getting some of the big name sandal companies or shoe companies to replace ANY thing under a warranty - and up to 24 months?
There is a reason why every member of my family owns a pair of Z-trail sandals (both parents and both kids).
A couple years ago, I wore through one of the connectors on my Z-trek sandals (I put some serious strain on them from time to time). I set them aside, thinking potentially I would reach out to them about a repair department... and they sat for a couple years.
Spring forward to this year, my son (Junior in high school cross county runner) wore through a connector on his Z-trails.
I sent pictures of his and my sandals to Xero to see if I could pay them to repair the sandals.
They REPLACED his Z-trail under the 24 month warranty for FREE! And replaced my shoes under the 5000 mile sole warranty (at a greatly reduced price) even though it was WAY more than 24 months.
I cannot say enough about Xero Shoes as a company. Such incredible customer service, and an unparalleled warranty. Try getting some of the big name sandal companies or shoe companies to replace ANY thing under a warranty - and up to 24 months?
There is a reason why every member of my family owns a pair of Z-trail sandals (both parents and both kids).
